microsoft tech support vs. psychic friends network   (link)

http://www.netscrap.com/netscrap_detail.cfm?scrap_id=704
In the course of a recent Microsoft Access programming project, we had
three difficult technical problems where we decided to call a support
hotline for advice. This article compares the two support numbers we
tried: Microsoft Technical Support and the Psychic Friends Network. As a
result of this research, we have come to the following conclusions : 1 )
that Microsoft Technical Support and the Psychic Friends Network are
about equal in their ability to provide technical assistance for
Microsoft products over the phone ; 2 ) that the Psychic Friends Net
work has a distinct edge over Microsoft in the areas of courtesy,
response time, and cost of support; but 3) that Microsoft has a
generally better refund policy if they fail to solve your problem.