the customer is not always right   (link)

http://neopoleon.com/blog/posts/13932.aspx
It turns out that this is kind of a crazy way to go about things. Most customers are customers because they themselves do not produce the product or service in question, and need someone else to do it. While, as the consumers of these goods and services, they definitely have some real insight on how improvements and additions could be made, they’re limited in some ways.